Anonymous Patron writes “GCN Reports Customer satisfaction with federal Web sites dipped slightly last quarter for the first time in a year, although users are generally more satisfied with the information the government has online, the latest American Customer Satisfaction Index concluded.
Of particular note, the survey said, are portals operated by the Internal Revenue Service (IRS.gov), the Pension Benefit Guaranty Corporation (PGBC.gov), the National Institute of General Medical Sciences (NIGMS.gov) and the National Archives and Records Administration (NAEA.gov).
These sites “have made impressive strides in customer satisfaction since last quarter by acting on ‘voice of customer’ feedback and enhancing their sites to better meet the needs of citizens online,” the survey said.”
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