To compete, libraries take page from retail

The Boston Globe looks at ways libraries are trying to adapt to the fast-changing tastes of a public accustomed to the gleam and glitz of a commercial world, libraries across the country are taking lessons from retailers, conducting surveys to determine customer preferences, opening drive-throughs and mall branches, designing catchy storefront displays, and training staffs in the delicate art of customer service.

March 24, 2006 by Uncategorized 1

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1 Response

  1. leeb says:
    March 28, 2006 at 5:02 am

    Think outside the square
    Dewey Decimal System replaced with subject groupings similar to those in bookstores? Wow! Really? What a sacrifice! But DDC is sacred to librarians (and ONLY to librarians and no one else!). How can libraries live without it? “And libraries aren’t bookstores”, old-fashioned librarians would argue. But it is good that libaries are finally thinking outside the square, which isn’t that hard to do.

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