“The Seattle Public Library, faced with an ongoing decline in its walk-in reference business, has installed an online “chat” service its patrons can use to get real-time help from library staff using computers at home, school or work.”
“The service, called Live Help, was created as part of a three-way partnership among the library system, the University of Washington Health Sciences Libraries and the King County Law Library. Its launch was paid for with a $30,000 grant awarded through the1996 federal Library Services and Technology Act, which funds special projects in libraries.” (from Federal Computer Weekly)
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