Internet is rewriting the book on libraries

One From New Jersey Looks At the latest in library land.
While the number of questions fielded by librarians fell by half since 1997 — as more people do their own research online — requests for help have grown more complicated.
The arrival of electronic information isn’t driving libraries to close, but like almost anything people do nowadays — from buying plane tickets to checking the weather — the Internet has changed the way libraries, and their reference desks, do business.