Anonymous Patron writes “After the little discussion over on mdoneil’s Journal you might also be interested in three articles TeleRead Pointed to.
To Chat Or Not to Chat—Taking Another Look at Virtual Reference, Part 1, by Steve Coffman and Linda Arret, in Information Today.
To Chat Or Not to Chat—Taking Another Look at Virtual Reference, Part II, by the same authors.
Virtual Reference: Alive & Well, by Brenda Bailey-Hainer, in LibraryJournal. Rothman asked; Might the typical library be better off without IM and other features of a virtual refrence desk–and perhaps simply beef up phone services?”
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