Gillian Davis writes \”There is an article in LJ, \”Reference Is Better Than We Thought\” \”A study of 12 libraries in California reveals that the 55 percent rule is wrong\”. \”
They say the older studies said that so-called typical, \”fact-type\” queries used in all of the previous accuracy studies were only representative of half of all real queries received at reference desks, the new study says 90 percent of the cases in this examination, a panel of reference experts determined that librarians recommended an accurate source or an accurate strategy in response to a user\’s query.
90% ain\’t so bad.
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