“I think all of us who work on a reference desk have at least one story of persistence and satisfaction. A time when we were asked a question and we had to work hard to find the answer.”
“I know there are days when I have two or three slips of paper taped to my telephone receiver, reminders of searches I am pursuing.”
“Many of these are never resolved. I am the last resort of someone who has already searched everywhere. But if small acts define us, stubborn would be my definition. I gather clues and keep them, sometimes for weeks, hoping I’ll come across an answer.” (from Contra Costa Times)
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