Embattled libraries must put patrons first

An Article From Hawaii with a near impossible budget squeeze, the state public library system has gone into triage mode. As on a battlefield or in an emergency room, the system is struggling to save what can be saved with limited resources while the rest will be left to die.

They say it\’s imperative that as schedules are scaled back, the needs and desires of each library\’s customer base be considered first. This is a classic customer service aspect of government, and must be run with that customer in mind.

March 2, 2003 by Uncategorized 0

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