At Hyannis MA library, confronting homeless is part of job

a gritty blow-by-blow tale of more than 20-year history dealing with the Hyannis street population. The head librarian, who has worked at the facility for 35 years, described death threats from deranged patrons, fights, assaults, and sex in the bathroom.

“The library does become a day center if you let it go,” said Ann-Louise Harries, head librarian.

Dealing with mentally ill, intoxicated or otherwise disruptive patrons is a task they don’t teach you in librarian school. But it’s part of the job in places like Hyannis that are located within walking distance of shelters, halfway houses and human service organizations.