A novel approach to customer service

A Report from eGov Liverpool England and their One Stop Shops. The One Stop Shop will give people access to all council services under one roof, from benefits to council tax and from housing to education awards. Highly trained staff will use the latest technology to cut waiting times and improve customer service in modern, comfortable surroundings.
Council Leader Warren Bradley, said: “Liverpool’s libraries play a vital role in the city – serving as a focal point for communities, providing an invaluable educational and recreational resource and giving people free computer access.