Whatever happened to book borrowers?

Julia Eccleshare Wonders Whatever happened to book borrowers? She says people seem to have forgotten how to take things out from the library and return them…

However nimbly they have adapted, modernised, lost books and gained technology, become determinedly “functional” as invaluable resource centres rather than bookstores, the libraries are always needing to boost their profile. They need more borrowers and yet, one of their biggest problems, in my experience, is that “borrowing” is not a readily understood modern concept, however well-embedded it was in Carnegie’s day.