Unruly patrons raising ruckus with library workers

Bob Cox send in News From MA where a few recent incidents at the Pollard Memorial Library, which reopened in May 2002 following a two-year, $10 million renovation have city officials concerned and taking action.

For example, last month a part-time library assistant, Marie Morrissette, 39, suffered a bloody lip and chipped tooth when a scarfed assailant hurled a frozen egg at her face as she sat behind her basement-level desk.