HBS Working Knowledge has The Eleven Commandments For Controlling Your E-mail. It was Reprinted with permission from “Don’t Push That Send Button!,” Harvard Management Communication Letter, Vol. 5, No. 8, August 2002.
They include…
“1. Use e-mail only when it’s the most efficient channel for your need.”
“9. Never substitute e-mail for a necessary face-to-face meeting.”
“5. Never forward chain e-mail.”
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