Study: College students rarely use librarians’ expertise

For a stranger, the main library at the University of Illinois at Chicago can be hard to find. The directions I got from a pair of clerks at the credit union in the student center have proven unreliable. I now find myself adrift among ash trees and drab geometric buildings.

Finally, I call for help. Firouzeh Logan, a reference librarian here, soon appears and guides me where I need to go. Several unmarked pathways and an escalator ride later, I am in a private room on the second floor of the library, surrounded by librarians eager to answer my questions.
Most students never make it this far.

Full article in USA Today