Self-Monitoring Questions: A Report on IM Refererence is a report by Michael “HOT” Stephens. It’s a short Q&A on how IM Refererence works, and how it can be used.
“It also puts the librarian as close as possible to the point of need of an information seeker – especially if the IM name is featured throughout your Web site and the online catalog, as well as on other Web sites in your community. It also needs to be publicized and promoted just like any library service or program. Sometimes I think we forget to promote our technology-related or Web-related initiatives because promotion seems to be inherant in the Web. Personally, I’d like to see a library put up a billboard or bus poster that says: “Have a Question? IM your Librarian” or some such!”
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