That got me wondering about a great library experience. We librarians would always wish for our library-using community members to tell their friends and family – especially the ones who don’t use the library – about their (hopefully great) library experience. Word of mouth marketing can’t be beat – right. How do other people react to those library stories? If librarians better understood the impact of people sharing their library stories would it change anything about the way we approach the delivery of the library experience?
That got me wondering about a great library experience. We librarians would always wish for our library-using community members to tell their friends and family – especially the ones who don’t use the library – about their (hopefully great) library experience. Word of mouth marketing can’t be beat – right. How do other people react to those library stories? If librarians better understood the impact of people sharing their library stories would it change anything about the way we approach the delivery of the library experience?
From Designing Better Libraries » I Still Want People To Brag About Their Great Library Experience
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