Getting real about wikimania

Over on CNET, JotSpot CEO Jow Kraus says wikis will be around and flourishing long after thier initial 15 minutes of fame.
How far the wiki phenomenon will go remains an open question. Critics believe the hype has far outstripped the potential–let alone the performance. But Kraus believes wikis can function as lightweight alternatives to heavy-duty CRM (customer relationship management) applications where corporate developers use them as tools to build customized enterprise applications. CNET News.com recently talked with Kraus to find out about the future of wiki technology.