“We need to start looking at our readers as customers — customers of information,” he said, adding that libraries should develop ways to collect information about what users enjoy and what they like to do. “What can we do to contribute to learning success?”
Thus libraries should focus on being both information and community hubs, he said.
“Let’s think of ourselves as an information provider,” said Greenwood, who writes “To Your Success,” a weekly column in the Sentinel & Enterprise.
From FSU professor: Libraries must think more like entrepreneurs – Sentinel & Enterprise
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