Debt collectors go after overdue books

Debt collectors go after overdue books is a piece sent in by Charley Hively on the growing number of publics turning to stronger tactics to track down overdue material. Ignore the traditional overdue notice, and you may hear from a debt-collection agency.
Many libraries across the country are resorting to the tactic — with surprising success. Unique Management Services, a collection agency based in Jeffersonville, Ind., says nearly 600 libraries now use its services to locate tardy materials. About 70% of the people respond when contacted by the company, says Kenes Bowling, manager of customer development. [Link fixed]