Business Books: The driven culture of UPS

If you ever wanted to learn more about UPS, the U.S. package delivery company, then 2007 is the year to do it.

In August, “Big Brown” celebrates 100 years in business, a milestone marked by two books — one an inside story written by a former driver, the other a look at the business practices behind its success.

The insider’s view comes from Greg Niemann, a loader, driver and manager with United Parcel Service Inc. for almost 35 years.

Published in February, “Big Brown: The Untold Story of UPS” is at times light-hearted in its focus on the company’s history and culture, its obsession with customer service, attention to detail and what he calls the mystique of UPS drivers.

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