“Black Belt Librarian” Says Respond, Not React

Library security expert Warren Graham addressed more than 300 members of the Gwinnett (GA) County Library System, telling them how they need to think differently in dealing with security and behavioral situations in libraries.

While librarians tend to be passive and think analytically, Graham said the staffers need to be aware if they react aggressively or emotionally because belligerent patrons can say and do things that push the librarians out of control.

(From Gwinnett Daily Post, 2.20.07)