Being a librarian now means also being at least a part-time social worker

In a city known for innovation, tolerance, and liberal social policies, homelessness has proven to be an intractable problem. Two out of three of San Francisco’s homeless residents are not living in shelters but on the street, according to federal statistics. That trend, says Hall, has manifested itself inside the library. “There certainly weren’t as many homeless patrons when I began,” Hall said. “But there also weren’t the housing shortages and the income disparities and the issues with injectable drugs. The city really has changed a lot.”
And so has being a librarian at the Main Branch. To thrive here, Hall said, one must come to terms with the fact that it is not a sleepy suburban branch nor a cloistered university research library. “We make it very clear to our applicants that this isn’t always a quiet, peaceful place,” Hall said. “People who work here must embrace that urban reality.”

From Being a librarian now means also being at least a part-time social worker — Timeline