Assessing Virtual Reference Services

GSO writes “From THE INFORMED LIBRARIAN ONLINE: The Thrill of the Chase in Cyberspace: A Report of Focus Groups with Live Chat Librarians This two-year project uses a variety of methods to identify ways to improve VRS and to increase its visibility and use. The investigation’s results can influence the development of policies, services, systems, and funding of VRS. Few studies have compared user and librarian satisfaction with VRS or have specifically sought input on the opportunities and challenges of VRS from the librarian’s point of view. “

January 22, 2007 by Uncategorized 0

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