steven bell writes \”With all the interest in Libraryland on usability studies and online customer service, a worthwhile interview with Maryam Mohit, Amazon.com\’s V.P. of Site Development with responsibility for the online customer experience, is found on GoodExperience.com web site (GoodExperience.com reports news about the online customer experience – so it\’s worth monitoring for news and interviews). There are some interesting insights here on how Amazon comes up with customer-targeted features and how their usability team functions. The interview is at:
GoodExperience.com \”
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