Further to our previous story on a Kindle reader's library being wiped by Amazon, Stephen K. has posted an update (as comment), which deserves to be its own story.
From Computer World UK Simon Phipps continues the saga of Linn, the Norwegian individual who purchased a Kindle in the UK.
The story first emerged on a friend's blog, where a sequence of e-mails from Michael Murphy, a customer support representative at Amazon.co.uk were posted. These painted a picture some interpreted as Amazon remotely erasing a customer's Kindle, but in conversation with Linn I discovered that was not what had happened - something just as bad did, though.
Linn lives in Norway, where Amazon does not operate (Amazon.no redirects to the Amazon Europe page). She bought a Kindle in the UK, liked it and read a number of books on it. She then gave that Kindle to her mother, and bought a used Kindle on a Danish classifieds site to which she transferred her account. She has been happily reading on it for some time, purchasing her books with a Norwegian address and credit card. She told me she'd read 30 or 40 books on it.
Sadly, the device developed a fault (actually a second time, it was also replaced in 2011 for the same reason) and started to display black lines on the screen (something I've heard from other friends as it happens). She called Amazon customer service, and they agreed to replace it if she returned it, although they insisted on shipping the replacement to a UK address rather to her in Norway.
More from Computer World UK.