Keeping the Antennae Up: How Listening In The Library Improves The UX
“The best thing about listening to the user community is that it is something any library worker can do. No special training is needed. There are no listening workshops. The more staff members we can enlist to think of themselves as individual listening posts the better positioned the library is to both discover what’s broken and quickly fix and detect ideas for new services. “
- Next Loving the Library, in Life and Beyond
- Previous Are The Majority Of Your Patrons Coming In For Movies?
Recent Posts
- Seattle Public Library recovers from ransomware attack, makes moves to strengthen tech security September 6, 2024
- Cybersecurity Pilot Program Launched by FCC to Defend Schools, Libraries September 6, 2024
- The Internet Archive just lost its appeal over ebook lending September 4, 2024
- Record labels forgot these songs existed. One man rescued them August 29, 2024
- Woman makes it her mission to visit RI’s 70 public libraries August 26, 2024
- What Books Last and (Mostly) Don’t Last August 26, 2024
- British Library reveals £400,000 plan to rebuild after “catastrophic” ransomware attack August 23, 2024
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