Serendipity is Not Quantifiable
“My interaction with this patron shows up in my reference tally as a “D” (“Desk”), and hopefully, if we’ve done our job as selectors, it will show up in the circ stats with whatever he’s checked out. But what lies in between, whatever happens in the stacks, only Ranganathan knows. That’s pure serendipity. And serendipity is not quantifiable.”
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