We probably do not need to spell out why we are disappointed by this but, just for the record, we have two major problems:
These were not superficial changes and the editors at American Libraries should have spoken to us before publishing them.
More substantially, we feel it is grossly inappropriate for a magazine that is supposed to represent libraries and librarians to insinuate a vendor’s perspective directly into an article without the authors’ knowledge or permission. This is especially true when the vendor has a very obvious financial motive for being part of the conversation.
Let us state for the record that we did not speak to anyone at Gale/Cengage about this article, we had no role in developing or carrying out the survey, we did not see those quotes prior to publication and would not have included them in our article if we had.
Importantly, our problem is not with Gale/Cengage but with the way American Libraries is handling their relationship with them in the context of the article we wrote.