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For months, more than a dozen library customers of EVA Subscription Services, based in Shrewsbury, MA, have expressed enormous frustration after not receiving periodicals ordered and finding that their calls and emails to EVA went unreturned. One customer even filed a complaint with the local Better Business Bureau (BBB), which closed the case as “unanswered,” two filed complaints with the Massachusetts Attorney General’s (AG) office, and several expressed concerns on library electronic mailing lists.
LJ, after being alerted to libraries’ concerns, contacted EVA, whose president Mary Cohen, was deeply apologetic, even if her explanation for why the company dropped the ball likely won’t convince certain customers.
Terry's Worklog wodners.... What would it look like if OCLC was broken up?
So if it was up to Terry, how would we resolve this situation? Well, there's at least two possible scenarios.
1. Open up WorldCat.
2. Split OCLC’s membership services from OCLC’s vendor services.
James Sherwood wrote at The Register's hardware section about a "Book on Mobile" plan by Vodafone. While The Register is a tech publication based in Europe, it may be possible that reading books on your own smartphone under this plan may not be too far off for the United States. Vodafone is, after all, a minority owner of Verizon Wireless so there is some potential leverage to bring such to the United States eventually.
The Ontario government has finally gotten around to disbursing some of the $80-million it promised earlier this year for the purchase of books for school libraries, but some booksellers are complaining that the tendering process is proving unnecessarily burdensome.
Highsmith, a distributor of school and library supplies headquartered in Fort Atkinson, is closing its facility and will move operations to the Lab Safety Supply facility in Janesville after Lab Safety Supply bought the 52-year-old firm in July.
A Sept. 5 Capital Times story reported the Highsmith company in Fort Atkinson was closing, putting 86 employees out of work. Company officials said Highsmith is not closing Nov. 1 but is relocating, and a majority of the 200 employees at the Fort Atkinson facility are being offered positions in the Janesville facility.
The headquarters of the Highsmith Inc., a leading distributor of supplies, furniture and equipment to public, academic and school libraries is closing down on November 1. The property was purchased by Lab Safety Supply of Janesville, who is also laying off 86 Highsmith workers.
According to The Capital Times, the company "was founded in 1956 by Hugh Highsmith and sold overruns of children's books to schools. Highsmith has grown from its small beginning to marketing 25,000 products through its various catalogs, including a 754-page Library and School Products catalog. The company does some $50 million annually in sales, and employs a total of 200 employees."
Mashable Says Shelfari has been acquired by Amazon; probably not because it has a huge community, but because Amazon needed a book-oriented social network and acquiring Shelfari was the easiest, fastest, or least cash intensive way to do it.
Eric Schnell Wonders Will the Next Generation of Library Systems be Customer Generated?
It's no wonder that library systems of tomorrow are really just library systems of yesterday. It seems to me that as a profession we are stuck in a bad relationship with our systems and vendors. We just can't figure out a way to get out of it. Are we happy that III will not give us APIs? Are we so insecure with our relationship with them that we are content to take what they give us? Do we feel we are that powerless?
Paula J. Hane at Info Today Newsbreaks Notes In what has to be viewed as a surprisingly low-key launch for a product in a brand new market, LexisNexis (www.lexisnexis.com ) rather quietly announced its new Library Express service. This is the company’s first product for public libraries. No advance notice on the news was given to the library press or industry analysts, and there’s been almost no mention of it in the blogosphere. It will be officially available as of today, June 30, and is being shown at the American Library Association (ALA) Annual Conference this week in Anaheim, Calif. It is very similar in features and functions to the company’s Academic library product though it offers slightly less content.
ProQuest, a Cambridge Information Group company, has signed an agreement under which ProQuest would acquire the Thomson Reuters Dialog® business. The transaction is expected to close pending a successful completion of the formal consultation period and other customary closing conditions. Financial terms of the transaction are not disclosed.
The acquisition of Dialog would allow ProQuest to deepen its penetration in the corporate library and professional research markets with a valued brand, authoritative content and precision search tools. -- Read More