ALA\’s
Public Information Office has some good suggestions about talking to people about filtering. Here\’s a sample, from their section on answering the tough questions:
The best way to deal with tough questions from library users, your board members, the mayor or a reporter is to be prepared. The following are a few tips to keep in mind:
- Listen — don\’t judge. Anticipate which questions you will be asked and prepare your answers ahead of time.
- Acknowledge: \”You obviously have strong feelings. I respect your views. Let me give you another perspective.\”
- Reframe the question — Why do you think students should be allowed to view pornography on the Internet? \”You\’re asking me about our Internet policy…\”
- Be honest. Tell the truth as you know it. \”My experience with the Internet is…\”
- Remember, it\’s not just what you say but how you say it. Speak simply, sincerely and with conviction.
- Less is more. Keep your answers short and to the point.
- Stick to your key message. Deliver it at least three times.
- Avoid use of negative/inflammatory words such as \”pornography.\”
- Don\’t fudge. If you don\’t know, say so.
- Never say \”No comment.\” A simple \”I\’m sorry I can\’t answer that\” will do.
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