The Myth of Generation N
The Myth of Generation N says that the notion of universal computer competence among young people is a myth. And the techno-laggards among us risk being relegated to second-class citizenship in a world that revolves around, and often assumes, access to information technology.
"As a society, we need to come to terms with the fact that a substantial number of people, young and old alike, will never go online. We need to figure out how we will avoid making life unbearable for them."