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Diane Writes:\"Feb. 2001\'s Against the Grain has an
interesting article by Anthony W. Ferguson. He recommends that libarians
read Blown to bits by Phillip Evans and Thomas S. Wurster (Harvard
Business School Press, 2000) for the lessons offered.
\"They use the
near-collapse of Britannica as a case study in the perils of being the
established leader in any given sector of society.\"
parallels for libraries from the study and offers some solutions to our