In the years since John Huber’s trailblazing Lean Library Management was published, budget pressures on libraries have only increased. Yet libraries who have adopted his strategies have turned conventional management thinking—that if budgets are reduced, customer service suffers—on its head. These libraries have proven that by streamlining and improving customer services, they can eliminate wasteful activities and bring down costs. In The Purpose-Based Library, Huber and seasoned public library administrator Potter build on insight gleaned from decades of experience to demonstrate how libraries can create real growth opportunities through concentrating on their true mission and purpose, and without spending a lot more money. With a focus on putting ideas into action, they point the way towards
New ways to think about metrics
Reexamining customer self-driven services
Effectively leveraging the considerable footprint of libraries
Identifying and assessing community needs and realigning library services accordingly
Actively encouraging community fundraising
Offering cutting-edge services and programs
Packed with boots-on-the-ground commentary, this book presents strategies to help libraries survive and succeed.
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