Reference Desk Reverence?

Submitted by AndyW on Wed, 09/08/2010 - 01:14
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In my own experience (and somewhat amplified by the Master’s Degree posts (first, second), there is a mystique that is lent to the reference desk like no other place in the library (save for closed stacks, the final mystery of the library world). It is the sacred space for the librarian immortals and perhaps the paraprofessional demigods who prove themselves worthy of its station. From behind this lauded furniture, answers are dispensed to all who seek wisdom within the walls of the library. It is the desk of last resort for those who continue to question, the deliverer of information redemption, and start of many journeys into discovery. To hear some of my peers talk about the reference desk, you would think that the desk was made of wood cut down by God, carved by Jesus, and blessed by his library apostles, Dewey and Ranganathan. Ok, that was a bit of enjoyable hyperbole, but for me, I really don’t see the reference desk is such a lofty position. Sorry folks, but while the desk is a good central point for people to come to for questions, I’m in the camp that believes the following things about the reference desk:
  1. It creates a unnecessary barrier to patron-staff interactions (some of these desks are not the most approachable);
  2. It creates a refuge for librarians who, rather than get up and walk around and see about helping patrons in the library, sit on their butts;
  3. It represents an older ideology in librarian thought regarding the passive role of the librarian out on the floor
  4. And it is a bunch of dead space that could be utilized for another set of chairs or table, sometimes in front of outdated reference material (not a great image boost there), and is sometimes aesthetically displeasing.
Now that I’ve dumped my opinion about this, what’s your take on the reference desk? Keep? Dispose? Or evolve into something else? AndyW