He's spot-on about a lot of things: 1)we have trained ourselves to multi-task because that's what is required in most of our waking hours. 2)taking time to really pay attention to what someone is actually saying allows us to slow down and "be" in the presence of that person. 3)one has to consciously practice "paying attention" or focusing.
He uses the analogy of the old dial radio tuners...and I can remember having a shortwave radio in the mid-80's that was powerful enough on cloudy days to grab music from the Carribean even though I was in the middle of the U.S. So what? What does any of this have to do with libraries or librarians and what we do all day?
I think that there is so much "static" out there in the world that we are (or should be) the "tuners" or the "dials" for our constituents. But I also think many of our clients don't quite know how to "turn us on"...to continue with the analogy. If we practice this active listening and employ it as a tool ... I was trying to make a connection to information literacy, but don't seem to be doing a very good job of it.
If anyone else has an inkling of how to make that leap, feel free to chime in here. Please! (Apparently, I need to practice listening to myself :-)