finding that line and crossing it -- @ your library

First off, Jessamyn West, who always has good stuff at librarian.net has her nice take on a talk at CiL. I agree with her wholeheartedly. Our patrons neither seem to be clamoring for wireless, nor do they seem to care about rss feeds, and yes, it is all I can do to keep up with our public access terminals as is. Sometimes I feel like reference gets neglected. Sometimes I feel local history gets neglected. Sometimes I feel like it's all about treading water. Sometimes I feel like it's all about the computers. Computers are important, and necessary to offer, but they aren't the heart of the library.

For instance: yesterday I was talking to OCS about our machines. They wanted to know why we had such a mix of computers and OSes. Funny, for a company that deals with public libraries. I don't especially think we're unique in that we just can't afford the latest greatest most whiz-bang OSes (not that I'm recommending XP for much of anything. I am quite happy with Win2k for the Windows route.) I explained to the nice tech a little bit about what libraries face. He was amazed.

As are a lot of patrons, I find.

The other day, I once again had a moment where I saw a couple of young patrons crossing what I would say was my line in the sand... The kicker: they were dealing with another librarian, and whereas I would have kicked them out for their transgressions, which I would have called downright racist and abusive, she tolerated it a bit longer. She did (with two of us as back up) kick them out eventually.

It really bothered me to hear them make fun of her, right in front of her. I wanted to get up and throw them out, but I also sort of felt like it was her prerogative as well, as she was dealing with them expressly. So what do you do? Do you throw out a patron in the middle of transaction with another librarian? I suppose I should have.

Still trying to find my library legs. Certainly if they weren't working directly with her, and were doing it behind her back and she weren't so involved, I would have had them out so quick.

I'm eager to see how day three of the timed access trial goes. I haven't received a call this morning, so I'm assuming they printed the one time numbers out all right. The real test will be Saturday, when I'm not there all day.

Comments

I've been reading your journal parts about the Gatekeeper software. We use OCS for printing, and I'm wondering whether we should add the timing piece of the software. (I'm at a small public library in Plant City, Florida.) Would you be willing to give me your thoughts on it? Please email me if you are: librarianlaurie at yahoo dot com.

Sure, I'll drop you a line at some point soon...