Lessons Learned After Twitter Blackout

Recently two librarians had their accounts torched by Twitter due to coming up in an anti-spam sweep. Their accounts were considered to have been false positives and it took time for access to be restored. Two librarians in particular, Connie Crosby and Patricia Anderson, were affected.

As an aid to others, Anderson has posted a lessons learned review. In light of the recent Gmail outage some lessons are worth considering in other contexts.