Right now, if you walked into my public library and pelted me with questions about open source—like, “What is it?” “How does it work?” “How can I use open source?”—I’d rattle off answers so fast you’d be walking out with a new tool or technology under your belt. Open source is a big world, so of course there are some things I don’t know, but guess what? We have the Internet and books right at our finger tips. Saying that you don’t know the answer is fine, and patrons will respect you for it. The key is helping them find the answer.
From How to help libraries learn about open source | Opensource.com
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