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'Finding books about "rashes on their crotch" is far different from someone filling out complicated online health insurance forms which might require hours of work.'

Indeed. One is part of our job and one isn't. We can do what we can for them but we are not specialists so it's madness to think we should even try to be. It would be lovely to do this for all people but sorry there isn't enough time staff or ability to be able to do it. (To patrons) Don't like that, go petition for more funding.

Having something dumped on us, however good willed and useful it might be doesn't actually matter. There is always going to be a limit on what we can do.

As it says '. libraries will be part of the effort to get information and crucial computer time to the millions of uninsured Americans who need to get coverage under the law.'

Part of the effort. And we would provide information and crucial computer time. Doesn't say do it for them.