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I agree that we should definitely have sites available, pamphlets, brochures, etc. for the patrons. Libraries need to plan ahead for this instead of waiting until October 1, 2013 to start putting their resources together. Our library is already putting materials online and in print ahead of time.

Do you actually work with patrons? I ask this in all honesty, not trying to be snarky, but we have people who come into our library who don't know the first thing about a computer. They are utterly lost at filling out job applications, some of them haven't done a resume in years, can't even do simple job searches. Not everyone is computer literate. Finding books about "rashes on their crotch" is far different from someone filling out complicated online health insurance forms which might require hours of work.

Maybe you have computer-savvy, tech-smart patrons who visit your library who aren't going to need this program or will know how to do it themselves. That is not every library.

This could be very well be a small segment of the population coming in and taking advantage of this program, but not all libraries are going to have the staff or resources/budgets available to help patrons with this.

We have no idea how big this is going to be. There might not even be lots of people at all using libraries for this, there may be tons. We will find out soon enough.