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What Students Don't Know
Another possible reason was that students seek help from sources they know and trust, and they do not know librarians. Many do not even know what the librarians are there for. "I don't think I would see them and say, 'Well, this is my research, how can I do this and that?' " one senior psychology major told the researchers. "I don't see them that way. I see them more like, 'Where's the bathroom?' " Other students imagined librarians to have more research-oriented knowledge of the library but still thought of them as glorified ushers.
For some reason librarians were surprised by the results of this study...