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Web Illiteracy: How Much Is Your Fault?
These are ways of writing which bring about undesired consequences, and yet bloggers and other members of the technological elite use them all the time. Is this part of the new illiteracy? The funny thing about the patterns in these misunderstandings is that they predate the Web. Newspapers receive misdirected mail for celebrities. Scientists receive email from people who want help registering a patent. ...The Internet simply makes this kind of confusion more obvious to the rest of us.