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An anecdote, and thinking about people as reference sources: "But it also got me thinking about how often we do (or don’t) use other people as reference sources. Oh, sure, we refer students to other offices on campus when appropriate, or we call up other offices to find out, for example, whether the dorm beds are regular-twin-sized or XL-twin-sized. But how often do we call someone up or stick our head into someone’s office and say, “hey, do you happen to remember what the capital of Zimbabwe is?”"