THIS WINDOW CLOSED - or, Six Reasons The Service Sector Hates You is a response to This One, Lileks at the library.
(1) Believe that rules don’t apply to you
(2) Treat the establishment as if you owned it.
(3) Lie through your teeth
(4) Show up .00002 seconds before closing and expect an entire day\'s service
(5) Expect favors
(6) Rip your ludicrously-underpaid service prole a new one about things he/she
He also adds this important tip:
the people who work at counters or circulation desks do not