As the Elsevier boycott continues to gain attention, a good example of what the company stands for: the Ex Libris bX service is a neat little recommendation tool that displays suggested citations, working from a known item and based on search traffic. It provides researchers with suggestions based on their area of interest, and the items displayed are usually additional relevant articles (similar to Amazon's "people who bought this also bought..." feature). The Elsevier ScienceDirect site embeds this service in their own custom application, but librarians noticed the results it was displaying were only for Elsevier titles. Here is the Ex Libris explanation:
bX itself is entirely publisher and platform neutral and sends and displays all relevant articles regardless of journal, publisher or platform. But those who build their own applications – like Elsevier did - can manipulate the data by filtering before displaying it. For the app on Science Direct Elsevier indeed filters the bX articles by those available from Science Direct.
Is it any wonder this company gets a bad rap?