Last week, I was at my favorite watering hole
with a group of my fellow librarians enjoying an evening of beer and socializing. During this gathering, Pete Bromberg
was telling me about his upcoming presentation at ALA Annual
, the RUSA President’s program “For the Love of Reference”.
When I got home, I looked up the write-up in the online preliminary program. This passage caught my eye:
We want to explore the twin appeals of information discovery and serving users that drive the devotion to reference and readers' advisory work.
I have written about reference before in terms out how the interviews could possibly be measured
(and maybe re-labeling reference service as an “information concierge
”), but I had not really considered examining the interaction itself and the implications of all of the possible outcomes. When I start to turn this idea over in my head, something really caught me. Imagine the reference interaction as this: an intersection of time and space in which you (as the librarian) have the ability to influence the resulting experience.