New York City's 311 has been deployed online. Rather than using the phone, New Yorkers can now jump online to report problems, submit complaints, check the status of previously-filed complaints and request city services. The initiative promises that users can get exactly where they need to go on the Web site using a keyword search.
The city also announced it's operating Skype and Twitter accounts exclusively for accessing 311 service. Tweets will report information like street parking status, school closures and information about citywide events.
Mayor Bloomberg said the city would use Google search patterns to better understand how citizens use NYC.gov, the city's Web portal. By analyzing trends for New York City-related searches made by Google users, the city will tailor its content to user preferences.