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Is this a positive or negative library transaction? Does something like this spread goodwill or is it just wasting time? What do you think the patron/customer thought about it?
Here is a recent chat transcript. Names have been changed, etc...
Question: How are you doing today?
[You have been connected to Tom.]
Tom: Hello, welcome to the library. I am Tom and I will be assisting you today. Please wait a moment while I consider your question...
Tom: ...after considering your question, I believe that I am okay.
Tom: do you have a reference question I can help with?
Patron: we had to do this for an assignment
Patron: ask you a question, lol
Patron: just thought id see how your day was going
Tom: what if I told you that I was a sophisticated AI program designed to answer these questions?
Patron: Well im pretty sure an AI wouldnt know how to respond to that question
Tom: I said I was sophisticated.
Patron: well thanks tom, have a good one = )
Tom: I hope your session went as well as you expected. thanks for stopping by
How do you answer questions like these non-reference questions? Do men and women answer these potentially personal questions differently? I'll admit, I wasn't sure where this might go when it started.
I like to think of it as putting the "fun" back in libraryfunship. (I can't believe I really typed that. Pretend you didn't see that. And I was doing so well up to this point.)
Bobbi Newman announced on Thursday the start of the 4th round of her Library Day in the Life Project. Like the title suggests, it is a blog post detailing the day in the life of a librarian. Round 3 (for which I wrote an entry) had a fun array of takes on the library day, from Marianne Lennox’s Photo Diary to Julie Strange’s multipart post of the week (more of a ‘week in the life of…’).
I’m looking forward to another round of the project. It’s an interesting insight into the lives of my peers; sometimes it’s funny, sometimes it’s serious, but it always has a lot of heart to it. I find that I like these kinds of posts the most because it shows how much librarians love what they do.
Be sure to read the directions and then hop right in!
I came across a discussion about what a librarian does which led me to the wiki: http://librarydayinthelife.pbwiki.com/.
And it made me wonder what-the-hell-do-I-do-all-day? So I thought about it and this is what I mostly have been doing lately...
Regular duties: troubleshoot pc, printer, wi-fi, database issues; answer system-wide email; work virtual and actual reference desk; help wherever needed; other crap I can’t think of at the moment.
Sample of what I’ve done during June-July.
weeded 50 books (another 50 today, but it's August);
requested 300 books (someone else places the order);
shot and edited video for upload to youtube;
ordered equipment replacements and budgeted items for purchase;
edited system-wide training materials;
edited my web pages;
produced monthly system-wide posters, training schedules and promotional materials;
brought cookies to my co-workers;
edited monthly programs to fit into PowerPoint show displayed in library;
assisted with pc and projector and sound set-up for public programs;
taught seven instructional classes to public;
monthly, quarterly and annual stats;
prepped supervisor’s laptop for webcast;
discussed presenting long-distance webcast with instructor from NY;
attended day-long workshop;
blogged my ass off;
other crap I dump from memory after I leave work. -- Read More