askalibrarian

Is this what a librarian does?

Is this a positive or negative library transaction? Does something like this spread goodwill or is it just wasting time? What do you think the patron/customer thought about it?

Here is a recent chat transcript. Names have been changed, etc...

Question: How are you doing today?

[You have been connected to Tom.]
Tom: Hello, welcome to the library. I am Tom and I will be assisting you today. Please wait a moment while I consider your question...

Tom: ...after considering your question, I believe that I am okay.

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