Submitted by tom on September 2, 2010 - 10:50am
Is this a positive or negative library transaction? Does something like this spread goodwill or is it just wasting time? What do you think the patron/customer thought about it?
Here is a recent chat transcript. Names have been changed, etc...
Question: How are you doing today?
[You have been connected to Tom.]
Tom: Hello, welcome to the library. I am Tom and I will be assisting you today. Please wait a moment while I consider your question...
Tom: ...after considering your question, I believe that I am okay.