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Publishers hate you. You should hate them back.
So library-types, let’s get our story straight. Publishers have contempt for the authors they need to write works, and the readers they need to read works. Publishers are scared that the internet is going to disintermediate their asses into the dustbin of history, and the best response that many of them have come up with is to express their fear through hatred. For all the things that we might need to improve in libraries or apologize for, this isn’t one of them.